Return, Refund & Warranty Policy
Due to health and sanitation regulations, Best Sex Toys Online does not accept returns or exchanges on intimate products once an order has shipped. All sales are final. If a product arrives defective, damaged in transit, or is the wrong item, contact us within 7 days of delivery with your order number and clear photographs and we will attempt a replacement or refund at our discretion.
Can Sex Toys and Intimate Products Be Returned?
No. Due to health and sanitation regulations, we do not accept returns or exchanges on any intimate products once they have left our facility.
This includes, but is not limited to, all toys, dolls, torsos, robots, lingerie, and personal care items.
Once an order ships, it cannot be returned for reasons related to preference, fit, or change of mind.
Why Are Intimate Products Non-Returnable?
Intimate products come into direct contact with the body. Once an item has left our facility we cannot verify how it has been stored, handled, or used, and it can no longer be treated as sanitary. For that reason, health and sanitation regulations make it impossible for us to resell, restock, or redistribute a returned intimate product. Keeping every order final protects the health and safety of all of our customers, and it is why this rule applies equally to opened and unopened items.
Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged in transit, or the wrong item, contact us within 7 days of delivery.
Please include:
- your order number; and
- clear photographs showing the problem.
We will attempt a replacement or refund at our discretion.
All other sales are final.
How to Report a Problem
- Contact us through our Contact page within 7 days of delivery.
- Provide your order number.
- Include clear photographs showing the defect, damage, or incorrect item.
- Allow us to assess the issue and confirm eligibility.
- If your claim is eligible, we will attempt a replacement or refund at our discretion.
Warranty Information
Best Sex Toys Online does not provide a retailer warranty, a satisfaction guarantee, or a money-back guarantee on any product.
Some manufacturers choose to include their own warranty with certain items. Where a manufacturer warranty applies, its terms are set entirely by that manufacturer and are described in the product information for that specific item. A manufacturer warranty is not offered by us, is not available on every product, and does not change the final-sale rule described above.
Regardless of any manufacturer warranty, a product that arrives defective, damaged, or incorrect must still be reported to us within 7 days of delivery so that we can assist you.
Frequently Asked Questions
Can I return a sex toy if I change my mind?
No. Due to health and sanitation regulations, intimate products cannot be returned once they have left our facility. Returns based on preference, fit, or change of mind are not accepted.
Can I exchange a product?
No. We do not offer exchanges on intimate products for the same health and sanitation reasons. All sales are final once an order ships.
What if my order arrives damaged?
Contact us within 7 days of delivery with your order number and clear photographs showing the damage. We will attempt a replacement or refund at our discretion.
What if I receive the wrong product?
Contact us within 7 days of delivery with your order number and clear photographs of the item you received. We will attempt a replacement or refund at our discretion.
What if a product is defective?
Contact us within 7 days of delivery with your order number and clear photographs showing the defect. We will attempt a replacement or refund at our discretion.
How long do I have to report a defective, damaged, or incorrect item?
You have 7 days from the date of delivery to report a defective, damaged, or incorrect item.
Will I receive a refund or replacement?
Eligible claims are resolved with a replacement or a refund at our discretion. We will confirm the outcome with you once we have assessed the issue.
Does every product include a warranty?
No. We do not provide a retailer warranty on any product. Some manufacturers include their own warranty with certain items; where that applies, the warranty terms are provided by the manufacturer and are shown in the product information for that item. Regardless of any manufacturer warranty, defective, damaged, or incorrect items must be reported to us within 7 days of delivery.
Contact Us
For questions or assistance, please use our Contact page. All communications are handled discreetly and confidentially.